Home Forums Free Themes Tourable Problem with import demo data

This topic contains 1 reply, has 2 voices, and was last updated by  wensolutions 2 months, 1 week ago.

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  • #88813

    Khalid Osman
    Participant

    Hi,
    I bought tourable pro and I have the problem with demo import and every time I tried to import the demo I’m getting this message:

    An error occurred while fetching file from: http://africanadiscovery.com/wp-content/themes/tourable-pro/assets/demo-data/tourable-pro-all-content.xml!
    Reason: http_request_failed – cURL error 6: Could not resolve host: africanadiscovery.com.

    Please help this matter.

    #88929

    wensolutions
    Keymaster

    Hello @qaala11,

    The first thing to do is to update your WordPress to the latest version if not already done.

    Then if the problem is still there, contact your hosting company and ask the hosting support team to check the following points :

    – Make sure your server is running a recent version of PHP and the cURL library.
    – Try to increase your Server Memory Limits settings.
    – The cURL error can be a dns related issue. Your hosting company might need to switch dns configuration to OpenDNS : https://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/
    – Ask your host if there is some limitation with wp-cron, or if loopback is disabled.
    – Ask your host if there a firewall or security modules (e.g. mod_security ) that could block the outgoing cURL requests.

    Thank you.

    Best Regards!!

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