Home Forums Pro Themes Busyness Pro Requesting a refund

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
  • #129219
    Linda Erlam

    This theme is way too onerous to work with. I’ve used several WEN themes and they are straight forward, easy to use with good instructions and directions.
    This one requires, first of all, a separate plugin to deal with featured images in posts, but the plugin has not been tried with the current version of WordPress and appears not to work. Why can we not have guidelines for the size of image which fits the posts? I’ve never seen a theme which did this before.
    An image of 500 pixels is pixelated on the post. An image of 1500 pixels does not appear, even after activating the plugin.

    Not having clear instructions for handling the appearance of the posts on the front page, and no way which I can find to move these posts to the bottom of the page make this theme unworkable for me.
    I’m therefore requesting a refund.


    Hello @lindajerlamgmail-com,

    We would like to apologize for the trouble.

    Using this theme is also quite easy. If you find any difficulty while using the theme then please let us know so that we will guide you through and help you set up the site.

    Please go through the instruction to set up the front page referring to the link below.


    As for the image size as mentioned in another topic use the image of around 600X600 px for a blog post and for the slider you can use the image of size greater than 1280X1024px

    Hope this clears the confusion.

    Let us know if you have any queries/confusion further.

    Thank you.


    First of all, I have been through the documentation. Several times. The instructions for adding an image as the featured image says nothing about another plugin. I did as you suggested and added the plugin, but it has not been tested with the current version of WordPress, and it had no effect on the featured images.
    As I said, I tried inserting images of different sizes, they either pixelate or do not appear.

    Having the posts appear first on the front page is also something not suitable to my needs.

    All the other WEN themes I’ve used allow widget items to be re-positioned on the front page, not in one static location as they are in this theme.

    I need to be able to move them to different locations on the page and change those locations at different times. As this isn’t possible on this theme, it’s unusable for me.

    Again, please refund. I can’t use this theme as it stands.



    Regarding your query, once please import the demo from ‘One-click demo import’ and your site will appear same as the demo.


    Then make changes in the images and content as per your requirement.

    Regarding the demo file of Busyness Pro Theme, you can download the ‘One Click Demo Import’ plugin for the demo setup. The plugin is recommended by the theme itself.


    The demo file is ready to download. It can be imported using the one-click demo import plugin.

    Import demo data following the path Appearance > Import Demo Data. Here is the screenshot that can help you guide to one-click demo import.


    Hope this helps.

    Even after this, the issue of image is still showing, you can provide us with your site URL so that we can inspect in detail.

    Also, regarding refund, we’d be happy to refund if we are not able to satisfy you with our support assistance at the end.



    Please refund. This is the third request.
    I have downloaded the demo files.
    Once again the issues are:

    Like all the other WEN themes I’ve used the placement of posts on the home page needs To be changeable, as does the order of the other sections.

    The image plugin necessary for featured images has not been tried on the current version of WordPress and does not work in this theme. Images are either pixelated or do not appear at all.

    Please refund.


    Hello @lindaje,

    If you are not satisfied then we will definitely refund your money.

    Please send in the refund request in the email below:


    Thank you.


    Hello @lindaje,

    We would sincerely like to apologize for the trouble. As a matter of fact, we are always ready to help you with your issues so that you can use the theme properly.

    As for your query regarding the sorting section, the feature is available in the theme which you can use to sort the sections.

    You can click on the section that you want to change the order and then drag up and down as per your need.

    You can manage it from “Appearance => Customize => Theme Options => Homepage Sortable”


    Further, can you please mention your issues in points so that we can help you properly and help you use the theme?

    Regarding your query about the image, for that, we need your site URL for further inspection.

    Additionally, we are always ready to help with any of your issues and also if you would like to suggest anything further then please let us know.

    Thank you and stay safe.

Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.