Home Forums Pro Themes Kids Education Pro The update reseted the whole page!!

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  • #96418

    Hey people, yesterday the kids education pro theme had an update and after the update the page became as deafult. how can i recover my last page or how can i do to fix it and the next update wont reset the page.

    #96421
    wensolutions
    Keymaster

    Hello @gufo,

    The issue is quite unlikely to happen.

    The issue may have due to the conflict with other third-party plugins as we do not get such kind of issues upon updating in our side.

    So please verify once.

    Thank you.

    #96724
    Rossella Tozzi
    Participant

    I’m sorry, but this happened to me too.
    Here is my site: https://www.maternagandino.it/
    It was fine until three minutes ago, after the update I lost all my progress.

    Can you help me?

    #96748
    wensolutions
    Keymaster

    Hello @beerok23

    Please once verify the issue by disabling all third party plugins. If the issue still persist, kindly let us know.

    Regards!!

    #96749
    Rossella Tozzi
    Participant

    Good morning,
    it didn’t work for me.
    I’ve just “recreated” my site, the problem is I’m worried about what’s going to happen whenever I update the theme from now on.
    I’ve tried to create a theme child with your plugin “WP Child Theme Generator” but when I click on “Create and Activate” I always got an error and the whole wordpress dashboard disappears.

    #96755
    Rossella Tozzi
    Participant

    I’m sorry, I’ve managed to create the child theme, thanks.

    #96808
    wensolutions
    Keymaster

    Hello,

    The issue is quite unlikely to happen.

    For the next update before updating the theme please inform us so that we can actually verify the issue.

    Thank you.

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