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  • #19957

    The customize menu is no longer letting me get to the second level. I can activate the customize menu, but once I select an option, the menu disappears and my only option is to exit. The website is greatmiddleschools.org
    Thank you in advance for your guidance.


    Hello @mleamons

    Its very sorry to hear that you are having trouble with customize menu.
    This kind of problem is seen most of the time due to plugin conflict.

    The solution for this is kind of hit and trial method.

    The first thing you should do is disable all your plugins, clear your cache and re-load your site to check if everything is working how it should be.

    If it is, then now you can activate your plugins back 1 by 1 and as soon as it breaks you’ll know that last plugin was the one causing issues (make note of this plugin, deactivate then keep doing the same).

    Once you know the plugins causing the issues you can either search for another plugin that does the same functionality but is compatible.

    If the above solution didn’t fix your issue, please let us know for further assistance.

    Hope you understand.


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