Home Forums Pro Themes Travel Gem Pro TRAVEL GEM THEME WITH ERROR

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #102426
    Diego Caballero
    Participant

    Hello Good day, we have bought the travel gem pro theme, when the front page is installed it has a problem in the slider and in the live editor, it is possible that they help me to re-establish or correct the problem of the free plate, even though we bought The subject continues with error.

    See https://www.easytours.com.co

    Thank you

    #102432
    wensolutions
    Keymaster

    Hello @diego210172,

    When we inspected your site URL we found that you are using the tourable theme not Travel Gem theme.

    Also, when we tested the theme locally, we were unable to find such kind of issue. The slider is working absolutely fine.

    So if you have installed any third-party plugin then please deactivate them and verify the issue.

    Thank you.

    #102613
    Diego Caballero
    Participant

    Hola Buenos dias, tiene otro tema instalado momentaneamente porque el travel gem pro presenta error, por favor revisar la plantilla porque presenta error en el editor en vivo y en front (trave seach)

    Es posible que me ayuden con la instalacion del tema, creo que debe tener un error en la plantilla

    ya esta activado el tema Travel Gem Pro

    Por la diferencia horaria en colombia me ayudaria mucho respuesta inmediata…aqui son las 10:00 y tengo todo el dia para trabajar en la plantilla hoy..

    Muchas Gracias

    #102614
    Diego Caballero
    Participant

    Hello Good morning, you have another theme installed momentarily because the travel gem pro has an error, please check the template because it has an error in the live editor and in front (trave seach)

    They may help me with the installation of the theme, I think you should have an error in the template

    Travel Gem Pro theme is already activated

    For the time difference in Colombia, a lot of immediate response would help me … here is 10:00 and I have all day to work on the workforce today ..

    Thank you

    #102636
    wensolutions
    Keymaster

    Hello @diego210172,

    We apologize for the inconvenience this may have caused. Sometimes strange behavior may be caused by a plugin or theme conflict. Here is a list of additional information that may be helpful while we investigate this issue:
    Have you performed a conflict check? If not, please do so. Did you discover a conflict?

    If the issue persists, we think this is an issue specific to your site. Therefore, we would like to get access to the WordPress admin of your website. This will allow us to look at your specific setup and help us find a solution.

    For increased security, we advise you to create a new admin user for us. Please also include a link to your admin login page, for example: http://www.example.com/wp-admin/
    ‚Äč
    Please let us know if you’ve any more questions.

    Thank you.

    #102653
    Diego Caballero
    Participant

    Good morning, what email do I get user access to? Answer is possible today.

    The idea is to work on Friday and Saturday on product.

    I appreciate quick response

    Thank you

    #102818
    wensolutions
    Keymaster

    Hello @diego210172,

    Please send in your detail below:

    wensolution[at]gmail.com

    Thank you.

    #102951
    Diego Caballero
    Participant

    Hello Good morning, at this moment we have the page with another topic, because the travel gem pro is with problems.

    I need your email confirmation, to send the access, test email a bukanero72@hotmail.es

    You have an error in the live editor and on the front of the web.

    Can you confirm me to activate the travel gem pro.

    Thank you

    Sincerely

    Diego Caballero

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