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I am getting messages from my customers that they have to scroll down quite a bit to see the place order button on their IPAD. I know I am not a developer but I thought in purchasing a theme that is “rendering” that it automatically resizes every page of the site including woocommerce pages.
Thanks for your help.
Hello,
We are sorry that you are facing this issue, can we please have your site URL so that we can monitor and fix your problem?
Also can you please specify which page or pages have this issue?
Hope to hear from you soon.
Regards.The website is bix-bee.org and it seems they can add a product to the cart but then it seems to “disappear” on them. From what I can gather it takes them to the checkout page but it looks blank to them because they have to scroll down to see the next button to press in the process.
I don’t know if it is a related issue or not but yesterday I received 595 abandoned carts…
Thanks
Hello,
As much as we would love to help you, we are not able to because we have tried the basic purchase process and have not seen any issue whatsoever. The only possible problem we can think of is that your checkout page is quite long but it is due to billing address form, which is provided by the plugin itself.
Since, your customers can only place their order after they provide the billing address, payment methods etc. and then only place their order, the “Place order” button has been kept on the bottom.
One solution for you is that you can add a simple info text on your checkout page like
Fill in the required information and click on “Place order” button below to checkout.
so that your customers will know there is a place order button below.You can add that message on your Dashboard -> Pages -> All Pages -> Checkout/checkout-2
Hope it helps.
Best regards.
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