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  • December 17, 2020 at 11:17 pm #140984
    Tanvir Chowdhury
    Participant

    I bought the pro version of Shopall Theme and activated it but I cannot complete the Demo Import. After I click on demo import, it keeps spinning and says importing but never completes. I ran it for over an hour but the demo import never completed. Please help.

    December 20, 2020 at 7:50 am #141064
    Psink
    Keymaster

    Hello @tanvir

    We contacted BlueHost support but it wasn’t much of help. The php execution time set from cPanel was not being applied or the main server php execution time is set low which was failing the demo import.
    We were able to use a manual demo importer. It was giving 500 server error reaching the execution time limit, but reloading the 500 error page multiple times imported the demo completely.

    Regards’
    Psink

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