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Hello, I am not sure if I have to ask this question here or at WP travel, but I have an issue with the trip menu or tabs.
What happens:
On a trip pages I see the tabs for the different information of the trip.
After scrolling down a white banner appears at the top of my pages.
I have noticed that sometimes the menu appears here, but sometimes not. Also sometimes the tabs I mentioned before disappear and will not appear again when scrolling back up.I understand this probably should be like a sticky menu, but it doesn’t seem to be working properly everytime on my website.
Here is the screen video:
https://www.loom.com/share/4ce1c978be9f4f6184722b8e026d5fa9Hopefully you can help me solve this problem,
LaurienHello,
Please verify your issue with the latest version of the theme.
We have released the update working on the compatibility.
Please verify the issue and if the issue still persists, kindly let us know.
Also, your query regarding white banner and menu appearing is not quite clear, please explain in detail.
Regards.
Hello again,
I have just updated to the latest version of the theme 1.0.9. And we are still having this issue. Along with another one that I made a post for before.
I will try explain in more detail what I am experiencing:
– on a trip page we see the tabs menu: Overview, Trip Outline, Trip includes etc.
– once you start scrolling down, after a while a white bar below the blue sticky menu will appear (as show on the video)
– this happens in all browsers
– sometimes the tabs menu (as mentioned before) will show in this white bar and disappear just above the overview of the trip. And sometimes it just stays white.On this page is happens as well: https://www.jokkmokkarcticdream.se/itinerary/northern-light-dinner-in-lavvu/
Another issue we are still experiencing is #125797. This is the booking on a single trip page. The button is not going down to the booking section but stays at the top of the page.
Because this was not working I have hidden the button, but would like to be able to unhide it.Hope this is more clear and you can help.
Laurien
Hello,
Everything is working on our side when we verified the issue you have reported with the latest version of the theme.
The issue might have raised due to third party conflict so you can deactivate the plugins one by one and verify.
If the issue still persists, let us know.
Regards.
Hello, the issues are still persisting. I am using two replies because I want to show 2 different screenrecordings.
The first is the sticky tab-menu. I have deactivated all de plugins including the extra plugins from WP travel. Then I activitated one by one.
Turns out the sticky menu is not working properly wit WP travel Utilities plugin. This is what we see when the plugin is actived:
https://www.loom.com/share/6d377180e75948bcadc8bb749e55b9e4
When the pluging is deactived. The menu that is on the left in the recording is in the middle and returning properly on the page when scrolling back up.
Hope you can help.
Laurien
Hello, the issues are still persisting. This is the second issue. The booking button is not going down to booking area but up again. I tried this with all other plugins other then WP travel off and it still is going up. Therefore I am hiding it. But I would like for it the work.
See the recording for what is happening.
https://www.loom.com/share/8c05bfff675043bbade6da9252d392d3You can see the sticky menu of the tab-menu working properly (I think) but the button is still going up instead of down. (the WP travel utilities plugin was off at the time)
Laurien
Hello,
Regarding your query about the booking details, you can click the booking tab and it directly takes you to the booking details by scrolling as shown in the screen record given below which is the feature of the theme.
However, the query about the tabs being invisible after you scroll down and then up, actually the issue is the known issue and we are working on it. We will get back to you after the issue will be fixed.
Hoping for your kind co-operation.
Regards.
Hello,
Please update to the latest version of the theme and verify the issue.
If you have any queries, let us know.
Regards.
I’ve just brought this theme and its shocking waste of money. The theme is broken and this page is most important
Hello @LIBERTYWARE,
Regarding your query, once, please follow the instruction given below to get detailed assistance on how to set up the front page.
https://themepalace.com/instructions/themes/travel-master-pro/
Further, you can import demo data directly and change the content as per your requirement.
Actually, regarding the demo file of Travel Master Pro Theme, you can download the ‘One Click Demo Import’ plugin for the demo setup. The plugin is recommended by the theme itself.
The demo file is ready to download. It can be imported using the one-click demo import plugin.
Import demo data following the path Appearance > Import Demo Data. Here is the screenshot that can help you guide to one-click demo import.
Hope this helps.
If you have further queries/confusion, let us know.
Regards.
Hey
I’m fully aware how to set up the theme. But this scroll UX and UI is horrible and broken. I’ve spent hours yesterday and resulted into changing the way it works. Please stop selling broken themes
Hello again,
We are using te latest update, but wasn’t able to reply earlier. We are overall pleased with the theme.
However, we are STILL having the same issues with the sticky menu that is just a white banner on the top of the page and the booking button on the right sidebar.
Is there anything more that you can do in Theme? In relation to the mentioned plugin.
Laurien
I’ve ended up changing the theme to a tab system. However, i did figure out the button alignment issue, i’ll share it later. I assume we can fake a mouse click to solve the white bar issue too :/ I’ll again test it later. but the detail page over all is shoddy
Hello,
Please provide us with your site URL, specific screenshots highlighting the sections where you are facing issues so that we can help you with the precise fixes.
Hoping for your kind cooperation.
Thank you.
Hello again,
We are still experiencing the same issues as I send the video in reply #131641 is this thread.
We are having this on any of out Trip pages. For example this one:
https://www.jokkmokkarcticdream.se/itinerary/take-a-walk-on-the-wild-side/As far as I can see everything is up to date.
Laurien
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